Planner
Job Description
The Planner is responsible for ensuring the effective scheduling and coordination of engineering activities to meet operational deadlines and service level agreements (SLAs). This role focuses on forward planning, resource allocation, and risk management to ensure successful delivery of both planned preventative maintenance (PPM) and reactive works (RW).
Key Responsibilities
Plan and schedule jobs in line with timeframes set by the Demand Lead
Ensure all requirements are in place prior to job allocation, including site access, appropriate engineer skill sets, and necessary materials or spares
Identify and escalate any risks that may impact delivery timelines
Proactively resolve access or scheduling issues to avoid failed engineer visits
Work closely with the Operations Manager (OM) to optimise engineer planning
Collaborate with the Demand Lead to ensure all reactive works are raised and completed within SLA
Support the timely delivery of all PPM activities within the required monthly timeframe
All PPM activities are planned and completed within the designated timeframe
Reactive works are completed within agreed SLAs
Effective use of CRM data to prevent repeat issues or inefficiencies
Day-to-day challenges are resolved quickly to maintain service delivery
Proactive planning reduces risk of job failure or delays
Produce and manage engineer work schedules to ensure optimal productivity and efficiency
Maintain strong communication with Reactive and Governance Compliance teams
Deliver high-quality forward planning to ensure all PPMs are completed within the month
Maximise utilisation of engineers using scheduling tools and standard time allocations
Meet or exceed SLAs for attendance and job completion (internal and external resources)
Liaise with the Operations Manager regarding subcontracting decisions and adjust plans accordingly
Escalate outstanding or at-risk jobs and implement mitigation actions
Oversee data quality in systems such as Maximo and Oracle, ensuring accuracy and clear job narratives
Support the Management Team and Team Leader as required
Ensure timely raising and approval of purchase orders
Manage internal outages and coordinate responses effectively
Undertake additional duties as required by the Line Manager
The Planner is responsible for ensuring the effective scheduling and coordination of engineering activities to meet operational deadlines and service level agreements (SLAs). This role focuses on forward planning, resource allocation, and risk management to ensure successful delivery of both planned preventative maintenance (PPM) and reactive works (RW).
Key Responsibilities
Plan and schedule jobs in line with timeframes set by the Demand Lead
Ensure all requirements are in place prior to job allocation, including site access, appropriate engineer skill sets, and necessary materials or spares
Identify and escalate any risks that may impact delivery timelines
Proactively resolve access or scheduling issues to avoid failed engineer visits
Work closely with the Operations Manager (OM) to optimise engineer planning
Collaborate with the Demand Lead to ensure all reactive works are raised and completed within SLA
Support the timely delivery of all PPM activities within the required monthly timeframe
All PPM activities are planned and completed within the designated timeframe
Reactive works are completed within agreed SLAs
Effective use of CRM data to prevent repeat issues or inefficiencies
Day-to-day challenges are resolved quickly to maintain service delivery
Proactive planning reduces risk of job failure or delays
Produce and manage engineer work schedules to ensure optimal productivity and efficiency
Maintain strong communication with Reactive and Governance Compliance teams
Deliver high-quality forward planning to ensure all PPMs are completed within the month
Maximise utilisation of engineers using scheduling tools and standard time allocations
Meet or exceed SLAs for attendance and job completion (internal and external resources)
Liaise with the Operations Manager regarding subcontracting decisions and adjust plans accordingly
Escalate outstanding or at-risk jobs and implement mitigation actions
Oversee data quality in systems such as Maximo and Oracle, ensuring accuracy and clear job narratives
Support the Management Team and Team Leader as required
Ensure timely raising and approval of purchase orders
Manage internal outages and coordinate responses effectively
Undertake additional duties as required by the Line Manager
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